More than 300,000 Compostelas were issued in 2018 and the number of Pilgrims who want this unique certificate when reaching Santiago the Compostela keeps growing.
During peak season there is always a huge line and sometimes pilgrims have to wait for more than 2 hours to get their Compostela. Therefore, and looking into the Holy Year 2021 the Pilgrims’s Office installed a new Compostela Queuing System to organize and minimize the queuing times.
The ticket’s machine location has changed. Until a few days ago, it was at the entrance, now you have to pass the entrance and go to the patio with a fountain and some stairs. You have to go down the stairs and you already see some signs that say “Waiting room / Tickets”. Going down the stairs to the left is the waiting room with tables, chairs, vending machines and the ticket machine.
Update 23/09/19 :
Considering the large number of pilgrims and the lack of staff in the Pilgrim’s office at this time, we highly recommend that you go to the Pilgrim’s office early in the morning to secure your ticket, and therefore the Compostela. Those who do not enter the estimated daily number that the office can cover, should go the next day.
How does the new queuing system works
Once you make it to the Pilgrims office in Rua Carretas 33, you can enter and get your ticket in the machine right in the entrance. The ticket machine has different language options so you will get assisted in the correct language.
The ticket has your waiting number and QR code
Once you have your ticket you have to options:
- You can stay in the waiting area at the Pilgrims’ Office and check the screens to know when it is your turn and the table number where you will get your Certificate.
- Scan the QR code from your ticket with a smartphone and keep updating it to know when your turn is approaching. Once you get back you can check the screens and get your certificate when they call your number.
Please, be patient with the new system and the waiting time. Respect your number and do not cause a no show.